Privacy and Security
What is your privacy policy?
We care about the privacy of our customers. Please read our entire Privacy Policy here.
Products
How can I view the Supplement Facts for an item?
Most of the products on our website have detailed supplement facts available. Click on the Label Information tab under the product image on the product page to view.
How do I find information about a product?
There are several ways to find information about NutraSync products included in our value-packed website:
- Use our search engine
Located at the top center of each page, our search engine is specially designed to let you filter or narrow down your searches based on a variety of criteria. You can search by brand, product type or any keyword you choose. - Browse and learn
Click on the “Product ” link when you’re researching a particular item to view detailed nutrition and ingredient information.
Still need help? Please contact us.
A product I wish to buy has been discontinued. What can I do?
We’re sorry, but we are not able to order products that have been discontinued. You may try contacting the product manufacturer directly.
Order Status
What is your privacy policy?
At the time of purchase an email is sent to you. You can also login into your NutraSync account to see order updates. Tracking information is also sent via email once the order is shipped with a link to track your order in transit. For other information on your order, you can contact us.
I’m missing an item from my order. What do I do?
If an item is missing from your order, please check your invoice to ensure that the missing item is on your order list or check your email confirmation for possible multiple tracking numbers (order may have been sent in multiple packages). Finally, contact us to report the missing item with 48hrs of receipt of order.
When will my order ship?
Please allow 1-2 business days for orders to be processed. Orders are not shipped or delivered on weekends and holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone
Account
Do I need to set up an account to shop on the website?
No. But, we recommend doing so to keep track of your orders and subscriptions of certain products.
I have changed my address, email address and/or credit card. How do I change my account information.
To make changes to your account, follow these steps:
- Log into your account.
- Upon logging in, you will see a message saying “Hello” with hyperlinks for recent orders, shipping, and billing addresses, and editing your password and account details. Click on the link you need to make your changes/updates.
OR
- Log in and click on the “Account” tab at the upper right-hand corner of your screen.
- From there, you can select orders, subscriptions, downloads, addresses, payment methods, and account details.
To make changes to your password, follow these steps:
- Log into your account.
- Upon logging in, you will see a message saying “Hello” with hyperlinks for recent orders, shipping and billing addresses, and editing your password and account details. Click on editing your password to make your changes/updates.
OR
- Log in and click on the “Account” tab in the upper right-hand corner of your screen.
- From there, you can select account details and change your password.
How do I sign out of my account?
Sign out by clicking on “Account” in the upper right-hand corner of your screen. Scroll down the drop-down to “log out”.
I’m locked out! How do I get back in?
Email Marketing@FactorHealthMarketing for assistance.
Ordering and Payment
How do I place an order?
Add items to your cart by clicking the “Add to Cart” button displayed along with the product description.
- When you have added all of the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using.
- Enter your billing, shipping and payment information as directed.
- Confirm your order by clicking the “Submit Order” button at the bottom of the confirmation page.
Can I cancel my order once it has been submitted?
To cancel an order, you will need to contact Wells Specialty Pharmacy via email at teamwinterpark@wspcares.com and make the request to cancel.
Will you notify me if there are problems with my order?
We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.
What forms of payment do you accept?
We accept the following payment methods: Visa, American Express, and Master Card.
Subscriptions and Bundling?
Subscribe and Save
See policy ____________[hyperlink]
Bundle and Save
See policy ____________[hyperlink]
Shipping
Does NutraSync ship international?
No, not at this time, Nutrasync only offers domestic shipments. See shipping policy for more details.
When will my order ship?
Please allow 1-2 business days for orders to be processed. Orders are not shipped or delivered on weekends and holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
If any items are on backorder, we will ship them as soon as they are back in stock.
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Where are you shipping my order from?
We are currently operating distribution from Winter Park, Florida.
Do you refrigerate products during shipping?
Products are kept under a temperature-controlled environment in our warehouse facility but are not kept refrigerated during the course of shipping.
What are your shipping options?
Standard shipping: 3-10 business days after the item ships.
Three Day select: 3 business days after the item ships.
Two-day shipping: 2 business days after the item ships.
2nd Day Air AM: 2 business days after the item by 10:30 am -12pm (depending on location).
Next-day shipping: 1 business day after the item ships by 3pm or end of business day.
Next Day Air Saver: 1 business day after the item ships by 10:30am (depending on location).
Next Day Air Early AM: 1 business day after the item ships by 8:30am (depending on location).
Hawaii (Island) shipping: Regular transit time, however, there might be delays due to time difference.
Please Note:
Our shipping Courier is UPS. Shipment to P.O. boxes or APO/FPO addresses: We do not ship to PO boxes.
Will you notify me when my order has been shipped?
You will first receive an email confirming your order, and then another email notifying you when your order has been shipped with tracking information.
Can I ship to an address other than my own?
Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.